Arealight Custom Work :: Help/FAQ

Help/FAQ

Help/FAQ

Order and Payment Information

  • How do I order from Arealight Custom Work?

    Answer:
    First off, You have an account of Paypal cause we accepted payment by Paypal.com ONLY! Then you could feel free to pick what you like from our on-line shop.

  • What types of payment do you accept?

    Answer:
     Paypal ONLY and please  must be pay in US dollars.

  • Does your shop has a minimum order?

    Answer:
    Yes, the minimum order of  USD 10.00

  • In what currency are the prices?

    Answer: The prices in the shop are in US dollars.

Shipping Information

  • What shipping and handling fees will you charge for my order(s)?

    Answer:
    Our shipping and handling fees are fixed rate. No metter how many no matter anywhere and whatever quantities were in fixed price. There are two options following table allow you chosen. Please note that the delivery days were approximately calculating. We ain't guaranteed it's a definite time.

    International Air mail
    Fixed price US$ 5.00 via air mail with registered without insurance and tracking number
    Nation (Place)
    Day of Delivery
    Asia
    6-7 days
    America
    10-14 days
    Europe
    10-14 days
    Oceania
    10-14 days
     
    International Express Mail
    US$ 20.00 by express mail included insurance and tracking number.

    Nation (Place)
    Day of Delivery
    Asia
    2-3 days
    America
    5-7 days
    Europe
    4-5 days
    Oceania
    3-4 days
  • After I place my order, how long will it take before it ships?

    Answer:
    Usually we deal with your order within three business days (business days M-F only and excluded holidays)., 


  • What shipping carriers do you use?

    Answer: 
    "Chunghwa POST" which is the post office of Taiwan. 

  • How do I check on the status of my order? Has my order shipped yet?

    Answer:
    You have register to a member of our shop and login your account to check your order status. 

  • Do I responsible for import customs fees of international order?

    Answer: 
    International customers are responsible for all import and/or customs fees charged by your government in addition to the shipping fees displayed below. We are unable to determine which shipments will be charged these fees or the amount of the fee that might be charged. You will be responsible for paying this bill.