Arealight Custom Work

Order and Payment Information

• How do I order from Arealight Custom Work?

  Answer: You need have an active account of Paypal first and we accepted it as payment only. Once you done your shopping and want to check-out, just click Paypal button at bottom of the check-out page. If there is any problem with your order contact us please.

• What types of payment do you accept?
  Answer: Paypal ONLY and please must be pay in US dollars.
• How do I check on the status of my order? Has my order shipped yet?

  Answer: We strong recommender you made as a member for shopping and the benefit you can check the order process yourself. Just follow these simple steps below to find out the status of your most recent and past orders with Arealight shop.

  1. Log in to your account by clicking on the “click here to sign in” link at the top right of the page. Enter your username and password in the fields provided.
  2. Once logged in, select the “Order History” tab within the Your Account page
  3. Once you have reached the “Order History” page, You can search any order you made before or present by date or order ID.
• Does your shop has a minimum order?
  Answer:Yes, the minimum order of  USD 10.00
• In what currency are the prices?
  Answer: The prices in the shop are US dollars.

Shipping Information

• What shipping and handling fees will you charge for my order(s)?
  Answer: There were two options of shipping for you. International Airmail for USD 5 and Express mail(EMS) for USD 20.
• After I place my order, how long will it take before it ships?
  Answer: Usually we deal with your order within three business days (business days M-F only and excluded holidays). And please check the following forms for shipping days.

  International Air mail Fixed price US$ 5.00 via air mail with registered without insurance and tracking number Nation (Place) Day(Business days) of Delivery Asia 6-7 days America 10-14 days Europe 10-14 days Oceania 10-14 days

  International Express Mail US$ 20.00 by express mail included insurance and tracking number. Nation (Place) Day(Business days) of Delivery Asia 2-3 days America 5-7 days Europe 4-5 days Oceania 3-4 days

  *Please note that the delivery days were approximately calculating. We ain’t guaranteed it’s a definite time.*

• What shipping carriers do you use?
  Answer: ”Chunghwa POST” which is the post of Taiwan.

• Do I have a tracking number for my order?
  Answer: Yes, we only shipping by registered mail so there is a tracking with your order. Check it up with your account. You may also contact us for the info.

• How do I check my order with the tracking number?
  Answer: Our shipping is global post system which that you can check your mail in post office of your country. And you can also check when it dispatched as following links,
  
  1. If you had chosen shipping via Airmail, Click here
  2. If you had chosen shipping via EMS, Click here
• Do I responsible for import customs fees of international order?
  Answer: International customers are responsible for all import and/or customs fees charged by your government in addition to the shipping fees displayed below. We are unable to determine which shipments will be charged these fees or the amount of the fee that might be charged. You will be responsible for paying this bill.